—  FAQ  —

We are so excited to share this Christmas Season with you, we hope you find this FAQ helpful!!!

What times can I take a portrait with Santa?

Santa Portrait’s are from 11 AM-7PM December 11th, 2026 with the purchase of a ticket.

Will I been seen exactly at my appointment time?

We will try our best to see you at your appointed time but as you are aware there are some things that are out of our control.

Please bare with us if we are late or behind for unforeseen issues that may arise.

What is the maximum number of individuals that can be in a Portrait?

We know that some family are larger than others we asked that the maximum number per portrait is limited to 8 people.

Can I take photos of Santa with my own cellular phone?

We kindly ask that you don’t take photos of Santa, that why we hired a professional photographer, let us take care of that for you.

When will I get my photo and digital copy?

Your 8×10 will be available 30 minutes after your photo shoot and digital copy will be available within 24 hours.

When is the best time to go?

Earlier in the morning tend to have the shortest lines and happier, more rested children.

What should we wear?

Choose comfortable, coordinated holiday outfits or cozy neutrals. Avoid bright neon colors or loud, distracting patterns.

How do I help a nervous child?

Arrive 10 minutes early so your child can acclimate to the environment, talk to Santa first to model a friendly interaction, or bring a small comfort toy or prop.

Are sensory-friendly options available?

Yes, many major setups offer dedicated sensory-friendly hours (such as "Santa Cares") for children with special needs.

Can I bring my family pet?

We know that our pets are considered apart of our family, but we ask that you leave them home safely this time. Trained Service animals are welcome, they will not be held by Santa and or other staff members. You are 100% responsible for your trained service animal, Bethea and Company will not be liable or responsibility, please be advised.

Any children requiring assistance to set in Santa knee must have the parent or guardians assist the child as Santa will not be required to pick up any children.

No outside Food is allowed.